You do not have to register to shop online at JoyWithJo.com. You can choose to check out as a guest to bypass the registration process. If you choose to register, you will be asked to provide a password to create your personal account.

Registration is easy and completely free! It enables you to place your order in just a few clicks and you do not have to go through the hassle of re-entering your shipping details each time you shop. After you register, you’ll have access to your very own account control panel, where you can easily track your order status and history, and manage returns.

We’ll also keep track of the items you’ve already put in your shopping bag so that when you come back at a later time, you do not have to reselect the items again. However, please note that placing the items in your shopping bag to be purchased later does not guarantee item availability. Any item you place in your shopping cart are not reserved or held for you until you submit your order completely.

Yes, we ship to most countries worldwide. If for some reason you do not find your country listed during checkout, please contact us at hello(@)joywithjo.com and we’ll try our best to arrange for a delivery for you.

We are sorry that you did not receive confirmation of your order. It’s possible this could have gone to your Spam/Junk email folder or we have an incorrect email address for you. Please contact us at hello(@)joywithjo.com so that we can verify your order was placed and resend you an email confirmation.

You may check the status of your order anytime by clicking on the link here. Once your order is shipped, you will receive an email notification which will include your tracking number. Your orders are shipped via shipping carriers such as Australia Post or Sendle (via their partners) and etc., so you will be able to track your package easily via their website.

All orders are usually dispatched within 1-2 business days (excluding public holidays and weekends). There may be delays during the holiday season, in which you will be informed prior to placing your order.

As we strive to ensure that you receive your order as quickly as possible, once an order is submitted, it is not possible to change it. Cancelling an order may result in a cancellation fee in order for us to cover our administrative costs.

Yes, all items except earrings and hair items/accessories can be returned. If for any reason you are not satisfied with your order, you may return it for a store credit or refund within 14 days after receiving your order. However, please take note that we cannot accept products that have been worn, washed, damaged or altered. Shipping and handling charges are not refundable. Please note that you are responsible for the return shipping costs. For further information, please refer to our Returns Policy.

To initiate a return, simply log in to your account’s control panel, under My Account > Orders. Click on the Return button on the corresponding order. Most of the fields would have been prefilled for you. If you do not have an account (purchased via guest checkout), then please submit a return request using the form here. Once we’ve acknowledged your return request, you will receive an email from us with further details, including the return address. After which, you may then proceed to send the items back to us. Any items returned to us without first submitting the return form will be rejected.

Generally returns take around 7 business days to be processed. We do not know whether your package has been received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return is processed, the status will be reflected on your account’s control panel and you will also receive a confirmation email.

We request that you return the item to us in its original packaging, with the labels and tags still intact within our 14 day return policy. Please take note that we reserve the right to reject returns if we believe that the item may have been worn, washed, damaged or altered.

Please note that JoyWithJo.com reserves the right to reject a returned item and return the item to you at your cost or impose a restocking fee if it does not satisfy any of our returns criteria. Restocking fees are deducted from your final refund amount.

We do not require the invoice to be attached together with the return. All you need to do is ensure that you submit a return request prior to sending the items back to us. Any returns that are sent back to us without a return request is considered unauthorized and will not be accepted.

In most cases, the package may not require a signature if it can be left in a safe place. However, if we have sent your package via a courier service for example, EMS or DHL, the carrier will require a signature upon receipt in order to release the package to you. We recommend sending the package to an address where there will be a recipient during business hours or alternatively, scheduling a pickup at the shipping carrier’s office.

Domestic Orders

After your order has been dispatched, it may take anywhere from 2-7 business days for it to arrive at your doorstep.

International Orders

After your order has been dispatched, it may take anywhere from 6-15 business days for it to arrive at your doorstep. However, it may take longer due to possible delays in clearing customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government in order to obtain customs clearance for the package. Please refer to our Shipping Policy for more information regarding delivery timeframes.

International Orders

Some countries will impose additional tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by your respective government. Please contact your local mail and customs officials for additional information.

JoyWithJo.com accepts payments via major credit cards (such as Visa, Mastercard, Maestro, JCB, American Express), Apple Pay, Google Pay and PayPal. With PayPal, you have the option of paying with your bank account, credit card or balance without sharing your financial information. For your convenience, you may view our product prices in the currency of your choice from our currency selector which is located at the top right corner of our website. However, please take note that when you place your order, all amounts will be converted to Australian Dollars (AUD) and your payment will be processed in AUD accordingly.

JoyWithJo.com is secured with a GeoTrust QuickSSL Premium Certificate so all transactions on our site are protected with up to 256-bit Secure Sockets Layer (SSL) encryption.

No, we do not.

Please visit the link here to find out more about our Joy With Jo Rewards Club.

Great question! By joining our Rewards Club, you will earn Reward Points on your purchases which can then be used to redeem discounts off your future orders. By signing up for our newsletter, you will be the first to know about our newest arrivals, exclusive deals, flash sales and coupons.

As soon as your order is placed, you will see a message from Google requesting for your permission to email you with a link to review your shopping experience. You will only receive this email if you have provided your consent to participate and provide your review. This is entirely optional. However, we’d really appreciate it if you could share your review, as it contributes to our overall Google Seller Ratings score.

Absolutely! If you do not wish to receive the review link from Google, you always have the option of just sharing your review on our website at JoyWithJo.com. Your opinion matters a lot to us. By sharing your thoughts and experiences you will help us continuously improve ourselves and help others to make confident purchasing decisions. The reviews written on our website are completely independent from the Google reviews.

Absolutely, yes! You’re a sweetheart, aren’t you? 🙂

While we make every effort to photograph our products as accurately as possible, please note that slight colour differences are inevitable. The colours shown on our website may vary from the actual product colour depending on your particular computer/monitor display settings, screen resolutions and lighting. A slight colour difference between the advertised photo and the actual product is expected. In addition, as majority of our items are handmade, there may be slight variations or imperfections from one item to another. That’s what makes these individual pieces unique it its own way, and does not mean that the product is faulty.

While we make every effort to ensure our products (particularly earrings) are made from hypoallergenic and/or nickel free materials, it’s impossible to guarantee that a product will never cause an allergic reaction. We are all different individuals, and some skin types may respond differently to a particular product. Just like a cosmetics or skin care brand may not work for everyone, our products may not be suitable for all individuals as well. If an allergic reaction should occur after wearing our products, please discontinue use immediately and seek medical attention.

We’re sorry that your product has run out of stock. This occasionally happens particularly if the item is popular among our customers. In such cases, we will gladly refund your purchase in full. Alternatively, you may choose to swap with another item of the same price or a lesser value (the difference will be refunded accordingly). To swap with an item of a higher value, you will have to pay the difference for the item.

We generally do not restock out of stock items. We believe in keeping our inventory fresh with the latest trends and designs. We constantly post new items on our site and you may even find something similar that you like. In such cases, we recommend that you purchase the item before it before it sells out again.

We are sorry that we are unable to accept any restock requests. Having said that, we may decide to restock an item if it is highly in demand.

At this time JoyWithJo.com is an online store only. This allows us to add new products quickly. If you would like to be the first to know about our special promotions and sales, we recommend you sign up for our email newsletter.