Joy With Jo Shipping Policy
Domestic Shipping Within Australia
Enjoy free standard shipping within Australia on all orders over $60 AUD.
Orders below $60 AUD will ship at a flat shipping fee of $7.99 AUD for standard shipping or $10.99 AUD for express shipping.
We may ship your package with Australia Post or Sendle, depending on your location and the size and weight of your package.
Delivery may take anywhere from 2-6 business days to arrive, after the order has been dispatched.
Enjoy free standard international shipping on all orders over $120 AUD.
Orders below $120 AUD will ship at a flat shipping fee of
$13.99 AUD $19.99 AUD (temporary price increase due to COVID-19).
We may ship your package with Australia Post or another reliable shipping carrier of our choice, depending on your location and the size and weight of your package. All packages will ship with a tracking number, thus ensuring it is trackable as soon as it has been dispatched.
Delivery timeframes will vary depending on your location. As a guideline, here are the estimated delivery times to the following countries/zones:
- New Zealand: within 4-6 working days
- North America, Western Europe, Asia and the Pacific: within 6-13 working days
- Rest of the world: within 10-15 working days
International Urgent and Rush Orders
Important Notes about Shipping
Due to circumstances beyond our control, the above delivery times cannot be guaranteed, and should be used as a guideline only. There may be delays during the holiday season or customs clearance (for international orders). Please kindly take this into consideration if you need your item(s) by a certain date.
Please note that we charge a flat shipping fee per order, depending on the location the parcel is being shipped to.
Please note that some countries may impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government.
All available shipping options are displayed during checkout, including free shipping if your order qualifies. No coupon code is required.
Refused / Returned Packages
Orders that are refused / returned will be charged the original shipping plus return shipping to us. Orders shipped via Australia Post, EMS, DHL, Fedex, TNT, UPS and etc. are subject to the ‘Terms and Conditions of Service’ specified by the logistics companies.
After your order is dispatched from our centre and handed over to the shipping carrier, it is your responsibility to make sure that arrangements have been made for a successful delivery. We provide every customer with a tracking link for their package which enables you to track the status of your package.
If you are unavailable to receive the package (on vacation, for example), please arrange to have your package collected by someone else with a letter of authorization. If the package is not collected on time and/or is returned to sender, it will be regarded as a refused package. JoyWithJo.com is not held responsible for any delivery delays as these factors are out of our control.
If your order has not arrived within the expected delivery window, please email hello(@)joywithjo.com with your Name and Order ID and we will investigate. A formal inquiry may be lodged with the shipping carrier for further investigation. Please be advised that we have no control over how long the investigation process may take. If you refuse a package, in most cases it will be returned to us. Upon receiving refused / returned packages, we can resend the package, but you will need to pay for the shipping costs as we cannot recover the shipping charges on refused / returned packages.
Please keep in mind that for international shipments, it may take 3-5 weeks (or longer if via sea mail) for refused / returned packages to be returned to our office. We will contact you in a timely manner once your package has been received at our office.
Orders that have been returned to us due to an incorrect or incomplete address will be handled in a timely manner by our customer service department. In the unlikely event that JoyWithJo.com has made the error, we will resend the shipment to the correct address at no extra cost to you.
If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within 10 days of receiving the undelivered package back, the package will be treated as a refused package (see “Refused / Returned Packages” for more info).
While our team will make every effort to validate your shipping address prior to delivery, it is ultimately your responsibility to ensure that you have given us the correct shipping address. JoyWithJo.com is not liable for any misdelivery, nondelivery or loss of packages due to incorrect or incomplete shipping information provided by a customer. As such, please check your order details carefully before you place your order.